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Posts: 1
Registered: ‎02-25-2019

Horrible customer service.

Me and my husband went in to the Best Buy store 1024 in Weatherford TX 2/25/19 to purchase a remote starter for my truck. We picked one out and found someone to get it for us. We asked the gentleman that was helping us if installation was included and he said yes. So we agreed to get it. Upon ringing up the item our total was over $300. I was taken back because the price tag said $99. So we explained that to the man that was helping us and he straight up said “that’s not even possible” so my husband took him over to where we selected that paper that had what we wanted and the guy said well it’s in the wrong place so you will have to pay the price it rang up as. Now had there only been one of those papers in that spot I might have understood. However there were MULTIPLE in that slot. So he gets his manager and we are told the same thing. I’m very frustrated. All I want is for the manager to honor what was shown. At that point move the product in the correct spot but don’t because argumentative with a customer because one of your employees didn’t do their job correctly.
Posts: 2,451
Topics: 102
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Solutions: 115
Registered: ‎10-19-2017

Re: Horrible customer service.

Good afternoon, Trish1705,


Welcome and thank you for reaching out to us on the Best Buy forum! Remote start is certainly a great product which I can get behind as a northerner in the midst of the winter freeze. I’m disappointed to hear that your experience in the store didn’t go the way we would like if there was confusion about the price of your desired kit.


While I cannot promise a particular outcome, I would like to look into this a little further. So I can do that, can you please provide some additional details? I’ll need your full name, phone number, email address, and the SKU of the product you were interested in purchasing. If you happen to remember the name or description of the people you were working with at the Weatherford, TX store, that would also be great. You should be able to send that information to me in a private message by logging into the forum and selecting the “private message” option next to my signature below this post.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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