02-25-2019 03:00 PM
02-25-2019 03:56 PM
Good afternoon, Trish1705,
Welcome and thank you for reaching out to us on the Best Buy forum! Remote start is certainly a great product which I can get behind as a northerner in the midst of the winter freeze. I’m disappointed to hear that your experience in the store didn’t go the way we would like if there was confusion about the price of your desired kit.
While I cannot promise a particular outcome, I would like to look into this a little further. So I can do that, can you please provide some additional details? I’ll need your full name, phone number, email address, and the SKU of the product you were interested in purchasing. If you happen to remember the name or description of the people you were working with at the Weatherford, TX store, that would also be great. You should be able to send that information to me in a private message by logging into the forum and selecting the “private message” option next to my signature below this post.