11-29-2019 06:19 PM
11-29-2019 08:37 PM
Thanks for making your first post with us.
We do our best to help facilitate returns and exchanges in our stores that fall within the return and exchange period. To help keep customers in the know, we publish information on our Return and Exchange Promise on our website, on our receipts, and have it posted at our stores. Generally speaking, Core My Best Buy members have a 15 day return and exchange period on most items, however, some items may qualify for our extended holiday return and exchange period. I would be happy to help figure out if this is something that your item would qualify for. What is the item that you were seeking to return, and on what day was it purchased?