12-27-2019 11:46 AM
12-27-2019 01:04 PM
12-31-2019 12:22 PM
Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this.
Under our Return & Exchange Promise, damaged items are not returnable. That said, I'd be happy to review your purchase to see what may be possible here.Can you please send along a private message by using the link in my signature? I'll need you name email address, phone number, and the customer service PIN from the receipt. Please also let me know what kind of damage occurred.