Add Product

Search Results:

New Member
Posts: 1
Registered: ‎12-27-2019

Horrible customer service and defective product

Hello Jane,

I must say I am so very extremely disappointed with Best Buy’s customer service policies. I brought home a horribly damaged product from a Best Buy store and somehow it becomes my inconvenience, time and energy to remedy the problem. If Best Buy truly cared about their customer’s satisfaction Best Buy would’ve done something to take the hassle and frustration off of me. When I buy a product from a store I expect it to be in satisfactory condition as my sure Best Buy expects too but when your product is received by a customer damaged I feel it’s Best Buy’s responsibility to help remedy the problem. Attached is a picture of what I received

Inline image

Inline image
Valued Contributor
Posts: 1,814
Registered: ‎02-07-2011

Re: Horrible customer service and defective product

I cant see the pics.

If whatever it is was shipped or delivered they will ether send you a call tag to ship it back or pick it up.

If you transported it yourself, your would need to bring it back to the store. Depending on the item and damage it may not be returnable as they dont take back items that may have been damaged in transportation if you didn't get it delivered.
Posts: 7,184
Topics: 116
Kudos: 410
Solutions: 395
Registered: ‎12-23-2016

Re: Horrible customer service and defective product

Hi, Spooky2727613,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this.


Under our Return & Exchange Promise, damaged items are not returnable. That said, I'd be happy to review your purchase to see what may be possible here.Can you please send along a private message by using the link in my signature? I'll need you name email address, phone number, and  the customer service PIN from the receipt. Please also let me know what kind of damage occurred.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!