11-30-2019 03:59 PM
I bought a Philips s9000 pretige shaver last night which is more than $350. When I came home and opened the box, I found that the other shaver, which is not even a Philips product and very old, was inside of the box. It was late night and the store was already closed, I came back this morning to refund or change the product. But they told me since there is another product inside, I cannot get any service for this issue. THAT WAS THE PROBLEM WHY I VISIT THEM. I called to the customer service center, but they keep repeating me to visit the store again and ask the refund so I went there THREE TIMES today, but NOTHING CHANGED.
When I visited them again, I felt like they even suspect me to cheat on them. They didn’t even look at me, told me that they are busy so come back later, and even an employee told me to step back from the service center not to bother other customers. I had to wait for 30 minutes to talk with manager. I really don’t want to think that they treat me like that because I am an Asian and my English is not good, but that’s what I felt when I was there.
I really don’t know what to do now since both the store and the customer service center do not cooperate me to fix this problem. $350 is a huge money to me, and I spent a whole day to try to fix it.
12-02-2019 03:34 PM
Thank you for visiting us here on our community forums.
I do quite a bit of shopping on line so I can imagine your confusion to open this package to find something different inside. I would be happy to help you look in to what options we may have available to assist you moving forward. Which store location did you visit? Did you have the opportunity to speak to a store manager during your visit? I'd also like to take a closer look at this purchase. Can you please send me a private message with your:
Customer service PIN (located at bottom of receipt)
You can send me a private message by clicking the blue button at the bottom of my post across from my name. I look forward to hearing back from you.