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Posts: 1
Registered: ‎02-23-2020

Horrible In Store Service!!!!!!

[ Edited ]

I had a very difficult time with Sales Manager, Stephanie, at the Concord, NC Best Buy, regarding receiving a refund for a car stereo that I purchased and got installed on 12/7/19 ({Removed per forum guidelines}). I purchased an upgraded car Stereo on 1/11/20 ({Removed per forum guidelines}), which was within the 1/14/20 exchange and refund period, and was provided an installation appointment for 2/22/20 (earliest available). The sales person that assisted me on 1/11, informed me that I would be able to get a full refund for the original car stereo purchase once I get it uninstalled and the upgraded stereo installed. However, when I got to my appointment today and spoke with customer service, Sales Manager, Stephanie informed me that because there are no notes stating that and I do not have the name and title of the person who informed me I could get the refund, that she would not be able to give me a refund and would need to do research to figure out who told me that.  After spending over an hour on the phone with THREE different representatives, I finally got someone that was able to speak to someone at the store regarding my situation.  After the installation of the upgraded car stereo was completed, the manager Reed, who was communicating with the customer service representative that I spoke with over the phone, asked me to come in the store to speak with him.  Reed was very knowledgeable and able to resolve an issue, than never should have been one!!!!  I was very infuriated regarding this!!!!

Posts: 7,191
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Registered: ‎12-23-2016

Re: Horrible In Store Service!!!!!!

Hi, clbrown1775,


Thanks very much for joining the Best Buy Community forums. I appreciate you reaching out to us about your poor experience with Stephanie at our Concord store. We always want to make sure we are honoring the commitments we made.


I'm glad to hear that Reed was able to help you out., That's the kind of service we want to provide. 


Please send along a private message by using the link in my signature. If you include your name, email address, and phone number I can document this so we can use your experience to make sure we provide better service going forward. 


If there are any outstanding issues that you need assistance with, please include that as well. I'll do my best to assist.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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