03-18-2022 10:57 AM
03-18-2022 11:10 AM
Thanks for joining us on the community forums. Although, I wish it were under better circumstances. Best Buy and Geek Squad strive to provide a great shopping and service experience, so I apologize for how you were treated. The phone agent should have explained that all our Geek Squad's run on a reservation system, especially for Apple products. I am glad that you were able to get your watch issue resolved and hope you will continue to shop with us in the future.
03-18-2022 11:36 AM
03-27-2022 09:35 AM
Hello again, Mistyleeburriss.
Thanks for reconnecting with us. While I understand your experience was not a reflection of the type of service we aim to provide, we do appreciate you taking the time to make our team aware of what occurred. Here at Best Buy, we are extremely interested in continuously improving our service. I’d love to take the time to formally document your feedback, which I am confident will be beneficial for coaching and training purposes.
You’re welcomed to send a Private Message, as that will be the best way for me to collect the necessary information. Please include your full name, email address, and telephone number. I would also need to know which Best Buy location you visited. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
03-27-2022 09:48 AM