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Posts: 2
Registered: ‎08-17-2020

Horrible Customer Service By Store Manager/MOD

We are doing house renovations and i need to stack my Samsung washer/dryer set. Need a stacking kit, went to the Morehead City, NC store a couple weeks ago and was told they didnt have the kit but had some on order, to check back. So i've been following on line, says they have 2 in stock at the store, went in to get one and the associate told me that the manager told him not to sell me one because they need them for their floor displays. Are you kidding me? I'm a paying customer, the store can order whatever they need, they wont sell a customer an item because they want to use it? So i asked where the manager was, he was manning the front desk welcoming customers, wish i had gotten his name, may have been Caleb?, but he is either the store or shift manager at the Morehead City store on duty at 4 PM on 8/17/2020. I asked him was it true that he wouldnt sell me the kit i needed and his response was "yep, thats right". Very nonchalant, like he could care less. I asked him why he wouldnt sell a customer an item that their website, and the associate, confirmed they have in stock and he told me, "i already told you why, we're going to use them for our floor models". That's pathetic. What i didnt mention to him was that not only was i there to get a stacking kit, but i also neeed a new Samsung soundbar system, QLED TV and a wall mount for the TV. Guess what, i'll buy ALL of these items elsewhere. He needs to be fired, and Best Buy needs to treat their customers like THEY are the priority. If the "pandemic" has taught us all anything, its that we dont need corporate America like you thought we did. I'll never walk into another Best Buy, I've spent a TON of money with you guys over the years, never again.
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Registered: ‎11-29-2016

Re: Horrible Customer Service By Store Manager/MOD

Good afternoon, jonwolfe,


Welcome to our forums, and thank you for sharing your experience with us.  I’m sorry to hear your visit to our Morehead City, NC store didn’t go quite as smoothly as we would hope, and you ended up shopping elsewhere for your technology needs as a result. 


We can’t hope to improve the level of service we’re able to provide our customers without feedback like yours, so please know I’ll be fully documenting your experience here at our Corporate Headquarters.  While it sounds like this experience has led you to question your future with Best Buy, I’m hopeful  your feedback will help us to provide a better experience for our customers in the future.



SeanM|Social Media Specialist | Best Buy® Corporate
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