08-26-2020 09:17 AM
08-27-2020 02:31 PM
Good afternoon, jonwolfe,
Welcome to our forums, and thank you for sharing your experience with us. I’m sorry to hear your visit to our Morehead City, NC store didn’t go quite as smoothly as we would hope, and you ended up shopping elsewhere for your technology needs as a result.
We can’t hope to improve the level of service we’re able to provide our customers without feedback like yours, so please know I’ll be fully documenting your experience here at our Corporate Headquarters. While it sounds like this experience has led you to question your future with Best Buy, I’m hopeful your feedback will help us to provide a better experience for our customers in the future.