10-27-2020 04:25 PM
10-28-2020 05:52 AM
10-30-2020 05:23 PM
10-30-2020 06:53 PM
10-30-2020 10:39 PM
As a gift card user, I always keep the used cards "just in case". Most retailers just toss them when they are used up, I often have to ask to have the used card back while in a store. I don't fault the retailer because retailers assume that you're not going to return the item. Most gift card companies as well as consumer advocacy groups strongly recommend holding on to the used cards until the return period ends, and in some cases until the manufacturer's warranty has expired. Obviously it's up to you, but this is the recommendations of those in the know.
In accordance with our refund policy, the funds *always* go back to the original form of payment...that includes gift cards. This is how most retailers perform returns in an effort to deter return fraud.
The money is not "in the trash", the gift card company has the money back and should be able to provide you with a replacement. That's what Best Buy does with our gift cards, that's what most other gift card issuers do as well, some charge a fee to do so but that's entirely up to them and their policies. There would not be a way to reverse the refund, so the best way forward would be to get the details of the AMEX gift cards from the gift purchaser then contacting the customer support for the card issuer and providing them the gift card number.