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Posts: 1
Registered: ‎02-04-2023

HomePods Available for Pickup Today No Time Given

Hey BestBuy Employees, I pre-ordered my HomePods weeks ago through Best Buy website and chose in-store pick up option. It showed I could pick up today, finally last night my app updated showing that I could actually pick it up today and they would contact me once it’s ready however, I’m not sure how this works with pre-orders, if people flooded the doors at 10 AM, could others have taken my order if it wasn’t assigned right away?

Posts: 344
Topics: 7
Kudos: 50
Solutions: 19
Registered: ‎11-08-2021

Re: HomePods Available for Pickup Today No Time Given

Hello, logan55,

 

Thanks for joining us here on the community forums. If you pre-ordered an item the store will not give your item away to another customer. Once your item is ready for pickup, it is labeled with your information and stored in a separate location. If you have issues, please private message me with your full name, phone number, order number, and email address.

 

Regards,

Aaron G|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.