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Posts: 6
Registered: ‎08-20-2014

Help with phone purchase / return

i purchased a note 9 on sale. it had a technical issue that samsung advised me to either ship in or take back. i returned the phone to the store, purchased and lg g7 thin q. immediately regretted decision. i would like to repurchase the phone at the store, but they cant figure out how to do it. im sure its better for you and me. Is there anyway you can help.





Posts: 7,191
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Registered: ‎12-23-2016

Re: Help with phone purchase / return

Hi, Brian,

Welcome back to the forums. Thanks for reaching out to us about this.

Generally speaking, once a phone has been returned, it cannot be re-sold. You’d likely have to put in a new order for a new phone instead.  What you’d need to do is return that LG phone and purchase the new Samsung. If they don’t have any in stock, they should be able to order one in for you.

If there is an issue with them doing this, please send me a private message with your name, email address, phone number, and the customer service PIN from the bottom of the receipt. Any context the store provided about not being able to sell you that phone would help as well. I’ll dive in and see if I can offer any additional advice.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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