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New Member
Posts: 4
Registered: ‎02-17-2016
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Have not received refund

I returned a purchase and Best Buy lists it's status as "Return received" on Jan 12th.
Site says it may take 5 days to process the refund. It's been 18 days now and I still haven't received an email confirmation nor the refund.
I used the chat support and they told me to wait a few more days which I did but still have not received any email or refund.

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Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Have not received refund

Good morning, zebradonkey,

 

Welcome to our community forums. I appreciate you taking the time to write to us about this refund. I know whenever I return something, I hope to see those funds back in my account as soon as possible so I can understand wanting to know exactly what is going on with this. I'd be glad to provide a few more details about this process.

 

Depending on the form of payment you used and how you processed this return, it can take up to one billing cycle for these funds to be available in your account. Did you make this return at your local Best Buy or by mail? For returns by mail, once we receive your return, we will process it within seven to ten business days.

 

I hope I was able to provide some additional clarification, but please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-17-2016

Re: Have not received refund

I made the return via mail. It's not just that I haven't received the refund, I also haven't received confirmation that the refund has been processed. The status of the order is still "Your return made it back on Wed, January 12. Please allow up to 5 days for us to begin processing your refund." 

It has been 18 days since Best Buy received the refund but the status has not changed and I have not received any updates.

 

New Member
Posts: 4
Registered: ‎02-17-2016

Re: Have not received refund

I meant it has been 18 days since Best Buy received the return not the refund, apparently it's not possible to edit posts.
Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Have not received refund

I see, zebradonkey,

 

I appreciate you following up with me and providing those additional details. I'd be glad to take a closer look into this return to see what options I may have to assist you.

 

I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

Return tracking number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-17-2016

Re: Have not received refund

Thanks Andrew, BB finally sent an email confirmation as well as the refund.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Have not received refund

Great, zebradonkey!

 

I'm very happy to hear that you can see this refund on your end.

 

Please don't hesitate to reach out to us if we can ever be of assistance in the future!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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Posts: 18,491
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Registered: ‎09-29-2008

Re: Have not received refund