07-23-2020 12:57 PM
I wanted to inform you that at 12:35 pm today I was in your store. I was going to purchase a new Samsung phone. I was shopping around for 5 mins looking at the phones when a male walked past me. I thought maybe he didn't know cell phones so I continued to look around for a while. The same male passed me 2 additional times without any comment. There was another customer at your cell phone counter with a family of 3 getting new phones from a woman. I after looking around for at least 5 mins I had a question about the difference between 2 phones and was going to buy one of them. At that point the same male walks within inches of me and goes to 2 other customers that just walked in. Needless to say I left making the comment I guess he didn't like my mask or the way I was dressed, as I was in my work clothes (holes in blue jeans and a gray shirt). I attempted to call the store after I left to inform the manager of the incident buy the phone just rings for 5 mins and goes dead. I attempted to call 5 times with no one picking up the phone. I guess you stopped training your empoyees to pick up the phone or what even moderate customer service looks like.
07-28-2020 03:20 PM
Good afternoon, Ggregger,
Thank you for taking the time to visit our community forums and letting us know about your visit to our Best Buy Mechanicsburg location. We strive to provide expert service at all of our store locations so I appreciate you bringing this to our attention.
I would be happy to make sure your feedback gets to the management team at this store location. Do you recall the name of the employee you saw or what they looked like? I'd also like to document this here at our Corporate Campus. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.