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New Member
Posts: 5
Registered: ‎12-10-2021

Guys don’t ever deal with Best Buy with gift cards

It is a scam alert i paid for an order for 4200$ And Best Buy is refusing to refund me for unknown issue !!! What is that kind of joke
Trusted Contributor
Posts: 2,682
Registered: ‎02-07-2011

Re: Guys don’t ever deal with Best Buy with gift cards

They are refusing to refund you but won't say why???

You ordered something with $4200 worth of gift cards??

You paid for $4200 in gift cards??
New Member
Posts: 5
Registered: ‎12-10-2021

Re: Guys don’t ever deal with Best Buy with gift cards

Yes i paid with gift cards and every time i call them they give me fake waiting time and fake information no.. each agents gives me different words .. and now more than 1 month and no refund yet
Best Buy Employee
Posts: 2,525
Registered: ‎01-09-2015

Re: Guys don’t ever deal with Best Buy with gift cards

Gotcha, so not so much "refusing to refund" as there is some issue that has kept them from doing so.  Give the moderators a few days to reach your post and they'll be able to look at the issue and determine how to move forward.  

 

The moderators here work out of corporate and provide official answers, you've come to the right place.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Best Buy Employee
Posts: 2,525
Registered: ‎01-09-2015

Re: Guys don’t ever deal with Best Buy with gift cards

You stated “Yes i paid with gift cards and every time i call them they give me fake waiting time and fake information no.. each agents gives me different words .. and now more than 1 month and no refund yet” when asked about the refusal. If nobody has said “I refuse” I can assure you that is NOT what is happening.

Let me let you in on the world of tier 1 support at any company anywhere. They can read notes applied to your account or your case, but because they are tier 1 they may not fully understand them. When you claim that you are given fake information or fake dates, this is a tier 1 person trying to interpret the notes and relay them to you. It’s not a game they are playing, they are just not “in the know”. Again, you’ve come to the right place to get assistance, please allow the moderators a chance to look at your case. This may take a few days as they are assisting customers ahead of you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎12-10-2021

Re: Guys don’t ever deal with Best Buy with gift cards

Okay thanks for your understanding .. i am waiting for the problem to be solved thanks !
New Member
Posts: 5
Registered: ‎12-10-2021

Re: Guys don’t ever deal with Best Buy with gift cards

They didnt reply to me till nw !!!