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New Member
Posts: 1
Registered: ‎01-13-2023

Guaranteed delivery today by 3 customer service reps and it's not here

[ Edited ]

Please help me. I'm so frustrated!
Order Number:{removed per forum guidelines}

Spoke to 3 agents today - two via chat and one phone call. All three guaranteed me that my DJI Mini 3 Fly More Combo would arrive by 9pm EST which has passed and no drone. Now FedEx shows Monday arrival which is unacceptable. Had I known it wouldn't be here until Monday, I would have picked it up at my local store today as it still shows them in stock and is 45 mins away.

Please help me get my drone in my hand tomorrow. I will go pick it up at the Pensacola FL store.

What can you do for me? Thank you in advance.
Mike

Posts: 163
Topics: 1
Kudos: 26
Solutions: 43
Registered: ‎12-07-2021

Re: Guaranteed delivery today by 3 customer service reps and it's not here

Hi there, mike4steelers,

 

Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. I can certainly understand wanting your order delivered in a timely manner.

 

I would be happy to look into this closer and assist where possible. 

 

To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address.

Ravi|Social Media Specialist | Best Buy® Corporate
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