08-30-2019 12:49 PM
Hi there, janbunch,
Welcome to our Best Buy forum community! We know that your dryer is very important to your day-to-day life, so I'm thrilled to hear the employee you worked with in store was able to get your concerns resolved.
That kind of feedback is the level of service we strive to provide all of our customers, so we appreciate you taking the time to share this with us. If you could share the employee's first name, as well as the store where this took place, I'd be happy to share this with their leadership.