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Posts: 1
Registered: ‎11-02-2021

Great Customer Service experience

I ordered an Open Box Surface Laptop 4 which said it had no parts missing. It actually had the wall cord part of the charger missing. I took it to the store tonight (11/2) on El Camino in Mountain View and the team there was able to resolve the issue immediately. I especially want to call out Aidan H from the customer service desk, Kevin from the Computers section, and manager Patrick who helped to expedite getting me in and out of the store. 


Great work from the team there!

Posts: 18,381
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Registered: ‎09-29-2008

Re: Great Customer Service experience

Welcome to our community, alrct88.


While I certainly regret the unexpected inconvenience to which you were put, it is very good to hear that your issues were resolved promptly and successfully by Aidan, Kevin and Patrick at our El Camino Real location.


I will certainly pass along your accolades so that the folks you named can be properly recognized by store leaders.


Please know I am grateful you took the time to write to us and I hope you have a terrific weekend.

John|Social Media Specialist | Best Buy® Corporate
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