06-15-2019 08:28 PM
This was originally going to be a bad review in the beginning but turned into a great review in the end. My mother and son ordered me a fathers day gift I had been wanting for my computer and they surprised me and ordered it online to be picked up at the Greenbrier Best Buy in Chesapeake, VA. When I went to pick it up there was apparently an error in the system. I had the paperwork with me showing it was ordered for pick up at their location and got the notice 1 hour after the order was placed that it was ready for pick up. It was apparently moved in the system for pick up at a different location. I was upset that I was going to have to drive to another location further out. I spoke to Devin and Anotonio after asking for a manager, even though the error was neither of these guys fault, they took direct ownership of the problem and did what it took to correct the issue and have me leave as a very happy customer. I have my own business and I believe that any company is only as good as the people they hire on the front lines. Well done Best Buy with hiring these 2 guys. I really appreciated both of them going the extra mile. I feel they went above and beyond what some people would have done in a similiar situation.
06-16-2019 03:27 PM
First of all, happy Father's Day! Thank you for registering with the forum to share your recent experience at our Chesapeake, VA store. It was incredibly kind of your mother and son to purchase a computer component for you that you've had your eye on. I'm sure you greatly appreciated the thought they put into this, and finding the order had been fulfilled at a different store put quite a damper on the experience.
I'm thrilled to hear that Devin and Antonio were able to help you out and make sure this gift was able to make it into your hands! We greatly appreciate you taking the time to share this with us, as we always love to hear about such awesome experiences. I've been sure to share your comments with the store's leadership. If you should have any questions, please let us know.