Got charged again instead of getting a refund for a returned product

Eemas91 · ‎07-16-2022

Hi I purchased a Logitech keyboard ($185.92) on 7/3 and returned it on 7/11. Instead of showing a refund I got charged a second time for the same amount so now I have $365.84 in charges for an item I returned.

Only realized this after checking my bank statement. The charge has already processed so not sure who I need to work with to get it fixed.

KatieB-BBY · ‎10-19-2020

Hi, Eemas91,

Thank you for joining the Forums, and for connecting with us here!

I hate to hear you may have been charged twice for an item, and would be happy to get to the bottom of this with you. I see you have already sent us a private message, so I will be able to assist there momentarily.

Regards,

Katie B

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Social Media Specialist | Best Buy® Corporate
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Got charged again instead of getting a refund for a returned product

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