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New Member
Posts: 2
Registered: ‎10-25-2019

Give back sale on galaxy s10 deal

Hi,

 

I read today's deal info about unlocked galaxy s10 deal with in store trade in (Pixel 2) up to 550. However when I went to store this morning the CSR told me there is no in store trade in promotion currently available. I just want to ask if only partial stores are eligible for this promotion or the in store system has not updated for the promotion.

 

If there is some specific steps I need to tell the CSR to activate the promotion, could you also tell me.

 

Thanks,

David

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Posts: 3,901
Topics: 80
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Registered: ‎08-21-2017

Re: Give back sale on galaxy s10 deal

Hey there, David,

 

Thank you for stopping by our community forums and writing to us about this promotion. Trading in your phone is a great way to cut down on the cost of a new phone. I'd be happy to give you some more details on how this promotion works. Taking a look at the fine print on this deal it looks like this is compatible "with trade-in of a Samsung Galaxy S10 or newer and other select devices". Most of our store locations do participate in our trade in program, which store did you visit? I would be happy to reach out to them on your behalf to see if I can clarify this for you. Do you remember who you spoke to during your visit?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-25-2019

Re: Give back sale on galaxy s10 deal

Visited the store in State College 16803. Cannot recall which CSR i talked with but he spent some time with me working on the promotion

Trade in a S10 for S10 is not sounds very reasonable in this case, I wonder if it is a typo that the term is trade in to buy S10 or newer. The online system also shows that the S10 can be offered somewhere 350 which matches my 100 value pixel 2 that given in store instead of the 550. By the way the term words also includes other select devices.

Buy thank you for your help.

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Posts: 3,901
Topics: 80
Kudos: 239
Solutions: 190
Registered: ‎08-21-2017

Re: Give back sale on galaxy s10 deal

Hello, David,

 

Thank you for clarifying that. While I can't guarantee any specific outcome I'd be happy to continue researching this. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the button at the bottom of my post. I look forward to further assisting you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!