02-28-2019 02:07 AM
02-28-2019 11:06 AM
Thanks for joining us at the Best Buy Community forums. I’m sorry about the issues you’ve been having getting the refund on those protection plan cancellations.
I’d like to check it out and see if I can find a solution. Please send me a private message, through the link in my signature, with your name, email address, phone number, and any case numbers we may have given you.
Please also include the Geek Squad Protection Plan numbers, and the gift card numbers (without the PIN number), if you have those available.
02-28-2019 11:33 AM
02-28-2019 01:27 PM
Hi again, Jrife43,
I’m sorry to hear that they weren’t able to find a solution for you this morning.
There’s a chance that I can find a resolution on this, though I can’t make any promises. If you can reach out to me as I requested above, I’d be happy to review this. While contacting your former bank may be the only way to get this resolved, I’d like to see if I can find any other options.
03-01-2019 06:39 AM
03-01-2019 08:30 AM
Social Media Specialist
Best Buy Corporate