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Posts: 1
Registered: ‎01-23-2023

Gift card "Not Valid"

I purchased some physical $50 Shell gift cards from for local in store pick up for Christmas gifts for my clients. It has been determined that one of them was never activated. How can I get this resolved? 

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Gift card "Not Valid"

Hello, Beebs, and welcome to our online community!


Thank you for reaching out on our forum for support. Gift cards make for awesome Christmas presents, and I hate to learn about the activation issue you've run into with one of them. I can understand wanting to resolve this for your client. I'm happy to help!


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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