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Posts: 1
Registered: ‎06-29-2021

Gift Card Never Received

I was issued an e-gift card a week ago via phone and have not received any email or correspondence regarding it. I have tried to contact Best Buy customer support several times and no one seems to be able to help. The e-gift card was for $50 to reimburse me for the student deal that the store associate did not give me when I purchased my daughter's laptop. 

Posts: 472
Topics: 37
Kudos: 20
Solutions: 34
Registered: ‎10-03-2017

Re: Gift Card Never Received

Hello there, vhecht! 


Welcome to our community! Receiving a Best Buy Gift Card can definitely be great, though I can understand your concern here in not receiving the gift card that you were offered a week ago from us. I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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