09-23-2020 01:32 PM
I don't see another venue to send the following thoughts so I suppose this will be the spot. I recently have been running into more and more difficulties working with Best Buy and exchanging Soda Stream canisters. Today I tried to simply call to find out if exchanges were bring done and was caught up in a phone tree that not only didnt answer the question but would not allow me to talk to a human being to find the solution. That left me at the point of finding out a new solution to exchange canisters.
While this might seem like a simple problem and one that doesn't have a ton of significance to your business model it really has much more collateral damage to my buisness relationship with Best Buy. I used to bring in my canisters, and then shop, and inevitably bought something. I move that business somewhere else, that is one less reason to visit your store.
I was an Elite member at one point but it seems more and more when I go into Best Buy I am either unable to solve my shopping needs for one reason or another. Often I get, "We don't have that in store but you can go to Best Buy.com!"
The thing is, I hear this enough and I soon end up not coming in period. And frankly, if I am going to go online to order something its probably not going to be purchased at BestBuy.com. It will be purchased at a vendor that can deliver my product tomorrow with free shipping. Even a recent order is taking over a week to provide my product. If I had known that now I would have not bought it on BestBuy.com! Yes, I get points, but waiting for over a week in the current market with your competition is ill advised at best.
09-24-2020 05:21 PM
Welcome to our forums, and thank you for sharing your observations with us! Our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you’ve certainly come to the right place to share your thoughts with us.
Please know we take any feedback we receive from our customers very seriously here at Best Buy, as we’re consistently looking for ways to improve the level of service we’re able to provide our customers. I appreciate you taking the time to share your insights with us, and I’ll be fully documenting your feedback to ensure it is visible to the appropriate parties, so we might provide a better experience for our customers in the future.
Thank you for posting,