Best Buy Store Purchase

[Erisnake]

Hello
I have an issue with my galaxy active watch. The screen remains black despite the watch is detected by my smartphone.
I tried charging it several hours and it doesnt wake.
It became like a few days ago that after a normal charge phase at night and i found it like that in the next morning. It has no shock or any other damage, it was working just fine the night before it went down.

I bought it on Apr 22nd 2019 at the bestbuy of kissimmee (1620 W OSCEOLA PKWY KISSIMMEE, FL 34741) but I live in France so I can't physically get myself to the store.

Is there a way to have it replaced or repaired? By bestbuy or Samsung?

Thanks for your support
Regards

[Sam15 Valued Contributor]

Sorry that happened. You are now outside of your return period, so Best Buy would likely be unable to offer any direct assistance here. Do you have a Samsung store near you that you could bring it to? Most products have a one-year warranty through the manufacturer, but I'm not completely sure how that would work if you bought it in a different country. They may be able to shed more light on the situation for you.

If you purchased a Geek Squad Protection (GSP) plan on the watch, though, the page below may help you obtain coverage while overseas.

International Geek Squad Protection Coverage