08-07-2019 09:52 AM
08-07-2019 12:12 PM
Sorry that happened. You are now outside of your return period, so Best Buy would likely be unable to offer any direct assistance here. Do you have a Samsung store near you that you could bring it to? Most products have a one-year warranty through the manufacturer, but I'm not completely sure how that would work if you bought it in a different country. They may be able to shed more light on the situation for you.
If you purchased a Geek Squad Protection (GSP) plan on the watch, though, the page below may help you obtain coverage while overseas.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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