08-07-2019 09:52 AM
08-07-2019 12:12 PM
Sorry that happened. You are now outside of your return period, so Best Buy would likely be unable to offer any direct assistance here. Do you have a Samsung store near you that you could bring it to? Most products have a one-year warranty through the manufacturer, but I'm not completely sure how that would work if you bought it in a different country. They may be able to shed more light on the situation for you.
If you purchased a Geek Squad Protection (GSP) plan on the watch, though, the page below may help you obtain coverage while overseas.
International Geek Squad Protection Coverage
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