Best Buy Store Purchase

[juanvco]

I pre-ordered an unlocked Galaxy S10+ 128 gb White on 03/02 in store at Sandy, UT branch and I was told the phone would arrive on 03/08. It's been almost a week and the only info I got is "being prepared" since day 1.

I went there on 03/08 and employees were friendly but couldn't help at all providing further information or finding my order. They just told me it must not be ready yet. I haven't received any updates on it and I just feel they forgot about my order. I can live with a bit of delay but I want to know what's happening with my order since I can't find info anywhere.

[Karina-BBY Retired: Senior Social Media Specialist]

Hi, juanvco.

Welcome to Best Buy's online community. I know how disappointing it is to not be able to get your Galaxy S10 right as it releases. I assure you Best Buy is doing its best to fulfill your order as soon as possible. Viewing your order on BestBuy.com is the easiest way to stay up-to-date on the status, and tracking information. 

With that said, I will be happy to take a look at your order and make sure everything is going accordingly. Send me a private message with your name, email address, phone number, and order number. To send a private message, log into the forum and select the option from my signature bar. 

Thank you,
 

[juanvco]

Just sent you a private message with the requested info. My order doesn't appear on the website.

The only way I'm able to check is calling Best buy mobile, where it says "being prepared" since day 1 with no updates whatsoever since the order was placed.

[Karina-BBY Retired: Senior Social Media Specialist]

I appreciate you sending me the information. I apologize if I assumed it was an online order, those are the orders that can be viewed on our website. Please check your inbox for my reply, by logging into the forum and selecting the yellow envelope. 

[juanvco]

So I received my email with the fulfillment estimated date to 03/29. I did the preorder on 03/02 and was told it would arrive at 02/08. Now the estimated date is 03/29 to fullfill. To fulfill! This is not even the delivery date. The main reason of my preorder was to get the free galaxy buds. Samsung just allow you to submit your request until 04/04 and it doesn't look like I will receive my phone until that date. If this coming later than that you guys will have to give me a free galaxy bud!!!

[JJ-BBY Retired: Social Media Specialist]

Hello again, juanvco, 

Thanks for writing back to us on the Best Buy forums!  I'd be happy to provide you another update to your preorder, and I'm looking forward to hearing back from you soon. 

It does look like your order is progressing and I'm excited to hear this, but I'm going to need some more information to take a closer look again.  Please send me a private message by clicking the blue button in my signature line below to send me your full name, phone number, email address, and order number.  

Hope to hear back from you soon!