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Posts: 1
Registered: ‎03-16-2019

Galaxy S10 Pre order Pick up delay

I Pre ordered a Galaxy S10 March 7 and said it would be ready for pick up on March 15. Today is March 15 and received an email late today around 6:00 pm that the order has been delayed and if the store didn't have it ready by April 15 they would cancel the order. I did not receive another estimated date for delivery and am very disappointed. I called my local best buy store and they said said exactly what the "delayed order" email said. Bad customer service.
Valued Contributor
Posts: 1,711
Registered: ‎02-07-2011

Re: Galaxy S10 Pre order Pick up delay

All over the Samsung Corp forums they are delayed if you ordered pretty much any color other then black. It's not just Best Buy.
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Registered: ‎10-19-2017

Re: Galaxy S10 Pre order Pick up delay

Hey, Dankami,


Welcome to the forums! I imagine you're pretty excited to get your hands on that phone. I know I would be as it looks awesome!


Know that we're working to fulfill orders as quickly as possible. Keep an eye on your email and/or order status page as we'll keep you updated and let you know as soon as the phone's available. I appreciate your patience and have my fingers crossed that the further won't be too much longer. 






Luke|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-29-2016

Re: Galaxy S10 Pre order Pick up delay