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Posts: 1
Registered: ‎02-07-2019

Future Returns May Be Denied

I returned a $100 item within all return policies and was surprised by the look on the face of the return lady as the return transaction was delayed.  I said is there an issue?.  She read me a statement on her terminal something like:"Future returns may be denied".  That said, she admitted she had never seen that before and was required to read it to me.  I felt like a criminal doing something wrong. 


I looked at other threads on similar issues and some have said they had to sign a reciept.  Nothing like that here.  


I have emailed TRE for a retrun report, but i am sure it wll not say much other than I made a return.


At this point, I will not buy anything else at Best Buy until I find out why I have been flagged.  There are plenty of other retailers that would like my business!

Posts: 983
Topics: 54
Kudos: 258
Solutions: 60
Registered: ‎11-30-2015

Re: Future Returns May Be Denied

Greetings, jcherryai!


Thanks for joining our online community, here on the Best Buy Forums!

I'm sorry that your return experience didn't go the way that you were expecting during your recent store visit. There are many reasons that may cause a notice to be printed, or to have a return or exchange denied. I apologize for any disappointment that this caused you. I would like to get your concerns over to a specialist for further review. If this is something that you would be interested in, please send a Private Message, so that we can collect the information needed to get started. You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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