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New Member
Posts: 1
Registered: ‎11-28-2022

Furious … been chasing this since July

The store manager in Culver City told me they were escalating the issue to a regional manager. No one ever called me or contacted me … it’s been four months. It’s impossible to get in touch with a manager on the phone.

I’ve been so the store at least 5 times, they tell me I have to call customer service. Customer service tells me I need to go to the store. It’s an insane amount of being pushed around and everyone is avoiding actually helping me get this issue resolved. It’s not fair, and I can’t waste any more time on this.

I paid for items with a pre-paid Amex gift cards that I got as a gift from my previous boss. It was over $700 dollars worth of items. Home security system stuff that I needed by a certain move in date.

The store clerk threw the card away because it had a zero balance on it since all the money was spent on the items. He threw the card in the trash. This has been documented from the store to corporate. I stood there while it was verified.

The items were canceled (which was already an issue because I had to be in our home for another week without security), and the money was refunded automatically back onto the card that the clerk threw in the trash.

I have no access to the card, the card number, and calling Amex will do nothing here. The card is not tied to my name.

I want a check written back to me asap for the $739.96. IM NOT WASTING ANY MORE OF MY TIME TRYING TO GET MONEY BACK FOR ITEMS YOU CANCELED AND RETURNED MY MONEY TO A CARD THAT THE STORE THREW IN THE TRASH.

Need someone to get back to me.
Social Media Specialist
Posts: 223
Registered: ‎11-08-2021

Re: Furious … been chasing this since July

Hello, Austin,

 

Thanks for reaching out on the Forum's community. Having an order cancelled is frustrating, to no longer have the Amex card. That can be upsetting. I will need to partner with different teams to see what possible option is there to resolve this ordeal. Can you provide a private message' blue button, bottom right corner with the following:

 

  • Full Name
  • Email Address
  • Phone number

 

Hopefully, we can resolve this matter, 

Jakoma|Social Media Specialist | Best Buy® Corporate
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