Best Buy Store Purchase

[Austin18]

The store manager in Culver City told me they were escalating the issue to a regional manager. No one ever called me or contacted me … it’s been four months. It’s impossible to get in touch with a manager on the phone.

I’ve been so the store at least 5 times, they tell me I have to call customer service. Customer service tells me I need to go to the store. It’s an insane amount of being pushed around and everyone is avoiding actually helping me get this issue resolved. It’s not fair, and I can’t waste any more time on this.

I paid for items with a pre-paid Amex gift cards that I got as a gift from my previous boss. It was over $700 dollars worth of items. Home security system stuff that I needed by a certain move in date.

The store clerk threw the card away because it had a zero balance on it since all the money was spent on the items. He threw the card in the trash. This has been documented from the store to corporate. I stood there while it was verified.

The items were canceled (which was already an issue because I had to be in our home for another week without security), and the money was refunded automatically back onto the card that the clerk threw in the trash.

I have no access to the card, the card number, and calling Amex will do nothing here. The card is not tied to my name.

I want a check written back to me asap for the $739.96. IM NOT WASTING ANY MORE OF MY TIME TRYING TO GET MONEY BACK FOR ITEMS YOU CANCELED AND RETURNED MY MONEY TO A CARD THAT THE STORE THREW IN THE TRASH.

Need someone to get back to me.

[Jakoma-BBY]

Hello, Austin,

Thanks for reaching out on the Forum's community. Having an order cancelled is frustrating, to no longer have the Amex card. That can be upsetting. I will need to partner with different teams to see what possible option is there to resolve this ordeal. Can you provide a private message' blue button, bottom right corner with the following:

• Full Name
• Email Address
• Phone number

Hopefully, we can resolve this matter,