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Posts: 4
Registered: ‎07-22-2021

Freedompop Scam Product

[ Edited ]

I wanted to write to notify you that the Freedompop Sim product being sold at is a scam. I ordered it May 27, 2020 Order Number:{removed per forum guidelines} and the company claimed to offer free service $0 a month. I didn't use the service but maybe 4 times in a year of time. Once I became busy and forgot about the "free" service I began being charged against my consent and asked them about the charges. They said my account had been upgraded by them. I did not request an upgrade. They said they will NOT refund the charges. I went to the freedompop community support page and there are dozens of other users furious who have been charged against their consent. This company is a scam, crooked and terrible. I hope BestBuy will take actions against this company and stop selling their product. You can view other complaints here {removed per forum guidelines} I have submit a BBB complaint as well and have not yet received any reply.

Posts: 10,051
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Registered: ‎11-10-2008

Re: Freedompop Scam Product

Thanks for the feedback. I am confused myself as to why these mysterious charges are appearing for customers as well. Is there anything in the small print perhaps on their website in the Terms and Conditions that make your account do that if its inactive or?


Just thinking outside the box. Also, there is a website called HowardForums which discusses cell phone services more in detail and you might be able to get a better idea of what's happening than going to the Freedompop forums.


Best Buy only sells the product so It's unlikely they can do anything about it. If you feel this way about your product you can always leave a review on the Best Buy site which helps influence other customers on what or what not to buy.

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Registered: ‎11-29-2016

Re: Freedompop Scam Product

Good afternoon, petomai,


Welcome to our forums, and thank you for sharing your experience with us.  I know how frustrating it can be to discover unexpected charges on your bank statement, especially for an item you’ve not had a chance to use more than a handful of times, and it’s disappointing to her this seems to be the case with your FreedomPop product.


While we’ll be unable to offer you any refunds for charges you may have incurred from FreedomPop, if you’re still in need of assistance regarding this matter, I recommend contacting FreedomPop directly at 1-888-743-8107, or online here.



SeanM|Social Media Specialist | Best Buy® Corporate
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