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Posts: 1
Registered: ‎12-22-2019

Fraudulent charge added to my order at the store

[ Edited ]

I am currently sitting on hold with one of your “Customer Service” agents Anna {removed per forum guidelines}. So far, it’s been an hour and 25 minute call with not only no resolution, but a refusal to provide me with the information that I requested – your corporate phone number/address. She stated that she opened Case {removed per forum guidelines}, but couldn’t do anything to assist me with my issue. I was calling regarding a fraudulent transaction made by an in-store representative – Eric S @ Store #560 on 12/21 @ 1:48pm. I purchased a TV and a video game from your store. I get home and see that my email receipt has a video game + an additional purchase of 75,000 virtual currency for the game. At no time, did the representative ask if I wanted the currency, at no time did I ask for the currency, at no time did we even speak of virtual currency. The charge is only $15.45, but that is not the point. Your representative added a fraudulent charge to my order/account and it is unacceptable for you to treat your customers in this manner. I have now found that the previous representative who was supposed to be getting a supervisor for me, blind transferred me to Geek Squad, so Anna’s service got even better. The person at the Geek Squad was helpful in giving me the information. I would like a refund of this $15.45, but I also feel that the time I have sat here wasting should  be compensated. This is a sad excuse for service. My order number is {removed per forum guidelines}. I look forward to a quick and true resolution of this matter.

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Registered: ‎09-29-2008

Re: Fraudulent charge added to my order at the store

phillipmcdonald,

 

Welcome to our community. There is nothing so upsetting as discovering an unauthorized charge to an account or purchase as I know too well from my own experience. Like you, I had to invest quite a lot of time into getting my own concerns resolved. I apologize for your having to cope with such a situation and it's aftermath. 

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • The Customer Service PIN from your store purchase receipt

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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