08-22-2021 09:21 PM
08-23-2021 12:27 PM
Good afternoon, jaylara2323,
Thank you for taking the time to reach out to us here on our community forums and letting us know about your experience using the My Best Buy credit card. These cards over quite a few benefits so I can certainly understand wanting to make sure you can take advantage of these when purchasing a new washer and dryer. I'd like to help you look into this to see how we may be able to assist you.
To my knowledge, I am not aware of a fraud alert being placed on account because a product is out of stock. Generally, Citibank is able to review your My Best Buy credit card account and provide the most information on it's current status. Since you've been unable to get this resolved, I'd like to make sure I review this here on my end.
I will need a bit more information in order to do so. Can you please send me a private message that includes your:
Cancelled order numbers
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.