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New Member
Posts: 2
Registered: ‎02-04-2023

Formal Store Complaint Bellevue, WA


I just had a terrible experience with the assistant manager Billy and his higher manager named Chris (Conar/Conrad?).

I tried to pricematch in store with and they first flat out told me they don't price match that place.

After showing them the PM guarantee they said the item is incorrect so I told them to pull it up on their phone.

After they did they said it was the right product but he had to go talk to his manager (Chris).

They then come back claiming the Price match guarantee page is incorrect and they just got a corporate email telling them not to pricematch anymore. They refused to provide proof or anything and just claimed it was an issue.

After showing them proof and everything they refused.

I am very unhappy because they outright lied and are most likely going to do it for themselves now. What kind of managers are they?

Please do something.
New Member
Posts: 2
Registered: ‎02-04-2023

Re: Formal Store Complaint Bellevue, WA

This experience happened around 12:30PM PST in Bellevue, WA best buy. I would highly recommend people not to shop there and go elsewhere where their employees don't lie.
Social Media Specialist
Posts: 198
Registered: ‎10-12-2021

Re: Formal Store Complaint Bellevue, WA

Hello, carsgofast300,


Thank you for reaching out to use here on our Forums although I wish it was under better circumstances. The price match guarantee is one of the reasons I love shopping at Best Buy. I always like to know that I am getting the best prices so I can understand how you might be feeling. I would like to see if I could assist in any way. If you please could you send me a private message with your full name, phone number, and email to get started. To send a private message simply click the blue button to the right of my signature.  



J.Ezra|Social Media Specialist | Best Buy® Corporate
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