04-21-2021 06:23 PM
04-22-2021 09:21 AM
Thank you for reaching out to us on the Best Buy Forums, though I wish it were under better circumstances. I am sorry to hear about this experience. First, getting your appointment delayed is never ideal. Not having the products in store and ready does not help the situation either. Finally, a manager that is not being helpful is far from the level of service that we aspire to.
I apologize for any inconvenience here, and I completely understand your frustration. I'd like to take a closer look into this and see if there is anything that I can do to help, as well as document your complaint formally at the Corporate Campus. So that I can get started, please send me a private message with your full name, email address, and phone number.
04-30-2021 09:04 AM
Thank you very much for sharing the requested details. As Meg mentioned, we've made your remarks regarding your experience with our Fort Collins location available to our corporate teams.
Additionally, I was able to review the refunds made at store on your behalf for products and installation fees and can confirm that all charges were returned to your credit card. If it hasn't occurred already, please allow up to one full billing cycle for the funds to appear on your statement.
With that being said, you mentioned that you were hoping to speak with the store's general manager. Were you ever able to have that conversation?