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Posts: 1
Registered: ‎12-08-2019

Finding an old receipt

I've discovered that there is a dead pixel appearing on a television I bought from best buy on Dec 26 2017. My credit card offers 2 year warranty on this and I would like to exercise it, but I also need the original receipt from best buy. Will someone be able to provide a copy of it for me?


Details of purchase:

Date: Sunday December 24 2017, Between 10:00 - 11:30 AM

Best buy location: 2500 Winston Park Dr Unit A, Oakville, ON L6H 7E5

Brand and Model: Sony XBR55X800E

Credit Card ending: XXXXXX XX XXX 1000


Thank you in advance,


Posts: 3,982
Topics: 35
Kudos: 363
Solutions: 236
Registered: ‎11-29-2016

Re: Finding an old receipt

Good afternoon, Vicki,


Welcome to our forums!  Discovering a dead pixel on your TV can certainly be a frustrating experience, but it’s great to hear your credit card may be able to help resolve the issue for you!  I’ll be happy to offer any additional assistance we can and get you that receipt, but there’s just a few pieces of additional information I’ll need from you to begin my research.


A lot of the information you’ve provided here will be useful in my search, but if you could also send me a private message with the following:


  • Your first and last name
  • Your phone number
  • Your email address
  • A rough estimate of the total on the receipt (including tax)


This should be enough information for me to begin my research, and hopefully get you the receipt you’ve been looking for.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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