09-20-2020 12:20 AM
I need to leave feedback on a horrible experience with store 1118 but the receipt has no link to complete a customer service survey. I am not one to complain but bad experiences with this specific store have become the norm. Please let me know how I can provide my feedback through you or communicate directly with Management.
09-20-2020 12:44 PM
The surveys are not printed on the receipts, they are emailed directly to you. Once they reach your post, they moderators here can record your information at corporate. If you're seeking to pass it directly to the store leadership, you can do that from the store page on BestBuy.com then clicking the "Email Us" link.
09-23-2020 10:13 AM
Welcome to our community, cmichelle.
Like you, I have not unreasonable expectations that I will receive the service and assistance I need at any store I visit. It's always a little disheartening to hear that Best Buy many not be providing the stellar experience to which we aspire and I sincerely regret that you have had any sub par experience at our Hato Rey location.
You are welcome to leave your feedback in reply to this message or, if you prefer. you may contact the store leaders directly. To do so, please visit Best Buy Hato Rey and click on "E-mail Us." Either way you choose, we look forward to hearing from you.