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Posts: 2
Registered: ‎06-22-2010

Faulty TV panel

I picked up a 77” LG OLED TV from my local Best Buy this past Friday 6/5/21. Set the TV up Friday night, all was good. Today while watching TV, the left side of the panel began flickering and now it won’t stop. It seems like a vertical band of pixels. Contacted LG support and they said this is a defective display. They recommended since I’m within my return period that I exchange the device. Is it possible to exchange and have Best Buy deliver a new unit and then take the defective unit with them when they come. We picked up the TV last time but it was a major hassle and would rather not go through that process again. We also do not have the box any longer for this TV, we didn’t expect to have to return or exchange it. Any help would be appreciated.
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Registered: ‎11-10-2008

Re: Faulty TV panel

You don't really need the box to exchange. As long as you have everything that was in the box you should be able to do that in the store.


BBY Mods should be able to provide more guidance on this situation.

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Registered: ‎11-29-2016

Re: Faulty TV panel

Good morning, gdjsnyder,


Welcome back to our forums!  I wish I could congratulate you on that new TV upgrade you’ve made, but it sounds like it’s been giving you some trouble since you brought it home, and I’m sorry to hear that’s the case.


If you are within your return/exchange period offered by our Return & Exchange Promise, we may be able to assist in getting an exchange set up for you, however, I’ll need to reach out to your local Best Buy store to get this process started.  For me to do so, I’m hoping you can send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt


As you can imagine, we’ll want to keep this sensitive information I need out of the public view of our Support Forums, so be sure to use the blue “Private Message” button to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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