06-09-2021 08:12 PM
06-10-2021 06:35 AM
You don't really need the box to exchange. As long as you have everything that was in the box you should be able to do that in the store.
BBY Mods should be able to provide more guidance on this situation.
06-10-2021 09:39 AM
Good morning, gdjsnyder,
Welcome back to our forums! I wish I could congratulate you on that new TV upgrade you’ve made, but it sounds like it’s been giving you some trouble since you brought it home, and I’m sorry to hear that’s the case.
If you are within your return/exchange period offered by our Return & Exchange Promise, we may be able to assist in getting an exchange set up for you, however, I’ll need to reach out to your local Best Buy store to get this process started. For me to do so, I’m hoping you can send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information I need out of the public view of our Support Forums, so be sure to use the blue “Private Message” button to get this sent my way. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,