Best Buy Store Purchase

[jimbe0]

I bought a Sony 77” Bravia A80K a little over a month ago and never had the chance to open it as I was in the process of moving. Finally got the chance to open it today and as soon as I started the TV, I noticed horizontal lines throughout the whole screen. I don’t think this is normal but I’m outside of best buys’s return policy, what should I do?

[Duncan-BBY Social Media Specialist]

Hi there, Jimbe0, 

Thank you for reaching out to us here, although I wish it were under better circumstances. I'd love to take a closer look at this to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, phone number, and the store you purchased this TV from? 

Thank you!