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Posts: 1
Registered: ‎03-08-2023

Faulty Sony 77” OLED TV outside return policy

I bought a Sony 77” Bravia A80K a little over a month ago and never had the chance to open it as I was in the process of moving. Finally got the chance to open it today and as soon as I started the TV, I noticed horizontal lines throughout the whole screen. I don’t think this is normal but I’m outside of best buys’s return policy, what should I do?

Posts: 188
Topics: 3
Kudos: 13
Solutions: 10
Registered: ‎01-17-2020

Re: Faulty Sony 77” OLED TV outside return policy

Hi there, Jimbe0, 


Thank you for reaching out to us here, although I wish it were under better circumstances. I'd love to take a closer look at this to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email, phone number, and the store you purchased this TV from? 


Thank you!

Duncan|Senior Social Media Specialist | Best Buy® Corporate
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