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Posts: 1
Registered: ‎10-28-2019

False Advertising

We just purchased a new Samsung washer and dryer from the BB on Beltline Rd in Dallas. In the pocket with the price and details was a card that offered a $50.00 BB gift card. I asked for it when I paid but the 2 salesmen checked with a colleague and I was told they would email it to me. When we went back to purchase something else we were told that the gift card wasn't for that machine, even though it was ON the machine! The manager became quite defensive and just stood his ground and blamed Samsung. It's not about the money but I feel like I've been duped. If your sales people can't  help you and the manager is defensive, then what? 

Posts: 1,362
Topics: 17
Kudos: 99
Solutions: 82
Registered: ‎10-03-2017

Re: False Advertising

Hello, Lucyfur,


Thanks for reaching out!


Promotions are a great way to save even more when you shop. And a $50 gift card with your purchase is quite a nice reward. That being said, as per our Terms and Conditions, pricing or promotional errors are not something we generally honor and it would be at the discretion of the store as to how they choose to handle concerns of this nature. 


"We try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order."


That being said, I suggest working further with the stores leadership team to see if there's any other way they may be able to assist here. I do apologize for the inconvenience and welcome any further questions you may have.



Dave|Social Media Specialist | Best Buy® Corporate
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