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New Member
Posts: 1
Registered: ‎01-26-2019

False Advertisement with DVD that said VUDU code inside?

I bought a dvd today January 26th, 2016, dvd of course is sealed and had a sticker inside the plasatic that said Redeem VUDU code inside, but when i open the DVD, the slip sheet was not there.

So went back to the store and show them, well why am I surprise? they were rude and even said that I could have planted the sticker or copied the dvd, because their policy said,,,blah,balh,,,yes I do understand the policy, but my question is, what do you do as a custmor? You just loose? All the sudden you are ther crook? the lier? the one trying to steal? while in reality you are just complainig of something that the dvd said you can obtain and obviously someone took the slip with the code that should has been inside the case of the seal dvd......


I call it False Advertisement! 

Best Buy Employee
Posts: 1,930
Registered: ‎01-09-2015

Re: False Advertisement with DVD that said VUDU code inside?

Since Best Buy is just the retailer and did not make the disc, this is more of an issue with the manufacturer and the initial packaging. After all, we don’t open every item we sell to make sure they manufacturer put everything in it.

Outside of that, our employees should not make accusations when informing customers of the return exchange policy. Movies which are open are not returnable and defective units only qualify exchanging for the same exact title. Reaching out to the manufacturer might yield additional options, which is usually our store’s recommendation when an item falls outside of our return policy.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 7,326
Topics: 161
Kudos: 261
Solutions: 326
Registered: ‎11-30-2015

Re: False Advertisement with DVD that said VUDU code inside?

Hello, Mysterio,


Digital copy is probably the only reason why I purchase a movie and I can understand how frustrating it would be if it’s not there as expected. Thank you for sharing your experience with this matter and for your patience as you waited for our reply.


Our Return & Exchange Promise does share that opened computer software, movies, music or video games can only be exchanged for an identical item. We’re sorry, if that option was articulated in a way that didn’t make you feel good about the situation. As jdogg836, noted we don’t manufacturer the DVD or package them, so we’d be just as unaware as you were that your copy didn’t include it. We highly recommend reaching out to the production company/manufacturer for further assistance, they’d be best positioned to get you a code.



Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎01-27-2019

Re: False Advertisement with DVD that said VUDU code inside?

You can contact VUDU customer service.
They'll ask for your receipt and a pic of the movie case and they should give you a code.

It happens.