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Posts: 2
Registered: ‎01-16-2021

Extremely poor service

[ Edited ]

I was at the best buy store in E-town kentucky on Jan 17 2021 to buy a card reader , the employee that attended to me was wonderful which i really appreciated . i grab my card reader and pay for it then walking towards the door then another employee walked up to me telling me i should go return the card because i have to pay for it before walking outside the door. i felt embrassed and just walked away without any response. i have being with best buy a long time ago while in florida , its crazy how the employee sees a black guy as theives. my name is jayeoba {removed per forum guidelines}.....

Posts: 1,840
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Extremely poor service

Hello, Jayeoba, and welcome to our online community!


Thank you for taking the time to post on our forum about your recent experience at our Elizabethtown store. While I'm glad you had a pleasant experience purchasing your card reader initially, I hate to hear about the interaction you had when leaving the store. We never want our customers to feel the way you did, as this is far from the kind of experience we'd expect you to have when shopping with us. I'd like the opportunity to gather more details about what happened to document in our corporate system and assist as necessary.


To start, please send me a private message including your full name, email, phone number, and any other details about your interaction during your visit that should be noted. In addition, can you please verify that you visited the store on January 17? I only ask because I notice your post was on January 16. Also, were you able to discuss your experience with a store manager? You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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