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New Member
Posts: 2
Registered: ‎11-04-2022

Extra charges from best buy

I ordered an Xbox for my kids for Christmas and an extra wireless controller which in total is $454. I was this morning that I was charged en extra $454 and $318 and $63. What is going on. I should of just been charge $454 once that was the total of the console and extra controller. When will I get back the money for the unwanted charges?
Social Media Specialist
Posts: 140
Registered: ‎12-29-2021

Re: Extra charges from best buy

Hey, jrvargas61631. 

 

Thank you for reaching out to us on the Best Buy Forums page. As a budget friendly person getting over charged is something that would drive me crazy. So, I understand why you reached out to us today. I would be happy to look into this issue for you today. Can you please send me a private message with your name, phone number, and email? 

 

Thank you, 

Bryant|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Social Media Specialist
Posts: 140
Registered: ‎12-29-2021

Re: Extra charges from best buy

[ Edited ]

Guadalupe, 

 

Thank you for providing me with your information today. I was able to locate you order and I see on Nov. 4 you will be getting a refund of $389.68. The 318.74 that is showing on your account is a authorization. The 318.74 amount has been authorized but not yet charged. 

 

 

Bryant|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-04-2022

Re: Extra charges from best buy

But why am I being charged $318...I did not agree to be charged $318... I only agreed to pay the amount of $454 which is the total for the Xbox and controller