02-12-2022 09:35 AM - last edited on 02-12-2022 09:56 AM by John-BBY
Sunday, February 6 I’m purchased Samsung TV 75” for delivery and installation on 02/11/2022 from the Best Buy on Mayfield Rd store (#271).
Delivery was initially set up for 02/17/2022 but the salesperson put the wrong address in the system (last name unknown) explained there was an opening on 02/17/2022. The next day I will correct the address with the customer service representative and set up a new delivery day and installation for 02/11/22.
On 02/07/22 I received an email and text message “Time to schedule an appointment for my order “. I’m called Best Buy customer service to set up the day everything vents ok, new day 02/11/2022. received an email confirmation after 5 min.
Evening on the same day I’m received a new text message regards delivery and installation, finished setup received email confirmation again.
Thursday, February 10 call to customer service to confirm an appointment for Friday 11, and funded no appointment, agent setup new day for Saturday 11 between 12-8 pm, received a new confirmation.
Friday, February 11 called customer service to confirm an appointment for Friday 11, and funded no appointment again, finally after calling and back with a different rep, the Best buy manager say “NO STOCK”.
At no point through all of this have I been able to get anyone on a phone call either at the Mayfield store or through your 1 (800) Best Buy number.
I want you to know that this whole experience is entirely unacceptable Your team at the Mayfield store has failed me at every opportunity. At this point and at this moment I am entirely sorry I chose to go through Best Buy for this purchase. Had I known I would have gladly spent the $3000 different Best Buy Store or competitor to avoid this frustration and loss of my time.
02-12-2022 01:19 PM
Welcome to the Best Buy Forums!
Thank you for taking the time to stop by our community forums and letting us know about your experience with this delivery and installation. It's unfortunate that you had a negative experience with your order, as this does not reflect the kind of experience we want our customers to have. I know a TV purchase should be an exciting time and this sounds far from it, so I completely understand your frustration.
If you would like, I can take a closer look at the order for you, to see what can be done. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.