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New Member
Posts: 2
Registered: ‎06-16-2019

Exchanging an unopened factory sealed item

Hi bestbuy,

 

I was giving a amazon echo for my bday last week. I havent opened it and the box still has its factory seal.

 

Because it was a gift, i dont have the receipt.

 

Could I exchange the echo for a google home in store? It's the same price.

 

Thanks!

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Posts: 834
Topics: 66
Kudos: 175
Solutions: 37
Registered: ‎10-19-2017

Re: Exchanging an unopened factory sealed item

Hey there, hparmar,

 

Welcome to our Best Buy forum community! I hope you had a happy birthday! We know that gifts aren't always the perfect fit, so we'd be happy to look into the possibility of an exchange.

 

While we prefer to have a receipt, I can reach out to your local store on your behalf to see what our options are. Using the "Private Message" option in my signature, please send over your full name, phone number, email address, and store you that works best if an exchange is approved.

 

Sincerely, 

Elle|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 2
Registered: ‎06-16-2019

Re: Exchanging an unopened factory sealed item

Hi Elle,

 

I sent you a msg a couple of days ago and have not heard from you.

 

Please advise.

Thanks!

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Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Exchanging an unopened factory sealed item

Hi, hparmar, 

 

Elle isn't available at the moment, but I'm happy to step in to help you out. I found your message that you had sent to her, and will be replying to you shortly from that message to further along our conversation.

 

Thanks again,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!