06-16-2019 01:31 PM
I was giving a amazon echo for my bday last week. I havent opened it and the box still has its factory seal.
Because it was a gift, i dont have the receipt.
Could I exchange the echo for a google home in store? It's the same price.
06-18-2019 03:53 PM
Hey there, hparmar,
Welcome to our Best Buy forum community! I hope you had a happy birthday! We know that gifts aren't always the perfect fit, so we'd be happy to look into the possibility of an exchange.
While we prefer to have a receipt, I can reach out to your local store on your behalf to see what our options are. Using the "Private Message" option in my signature, please send over your full name, phone number, email address, and store you that works best if an exchange is approved.
06-24-2019 05:06 PM
Elle isn't available at the moment, but I'm happy to step in to help you out. I found your message that you had sent to her, and will be replying to you shortly from that message to further along our conversation.