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New Member
Posts: 1
Registered: ‎03-07-2021
Accepted Solution

Exchange without a receipt?

My mother bought me some Bose QuietComfort headphones. They're lovely headphones, but I would prefer to exchange them for a different pair.


Unfortunately, I don't have the receipt Smiley Sad Is it still possible to return the item for store credit? The headphones are still in the box. Unopened.


Posts: 9,565
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Registered: ‎11-10-2008

Re: Exchange without a receipt?

These forums are for Best Buy USA only. You can't get help for Best Buy Canada.


Please use this link for help:

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Emerging Expert
Posts: 7,812
Registered: ‎02-25-2013

Re: Exchange without a receipt?

Follow the link provided by the first response.


Can you ask your mother for the receipt?


In order to get a refund without a receipt you will need to bring your mother into the store and she will need to show her photo id and the credit card she used to purchase them and know the date she purchased them. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.