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New Member
Posts: 1
Registered: ‎03-07-2021
Accepted Solution

Exchange without a receipt?

My mother bought me some Bose QuietComfort headphones. They're lovely headphones, but I would prefer to exchange them for a different pair.

 

Unfortunately, I don't have the receipt Smiley Sad Is it still possible to return the item for store credit? The headphones are still in the box. Unopened.

 

https://www.bestbuy.ca/en-ca/product/bose-quietcomfort-35-ii-over-ear-noise-cancelling-bluetooth-hea...

 

Posts: 9,565
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Registered: ‎11-10-2008

Re: Exchange without a receipt?

These forums are for Best Buy USA only. You can't get help for Best Buy Canada.

 

Please use this link for help: https://www.bestbuy.ca/en-ca/help/your-order/contact-us

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Emerging Expert
Posts: 7,812
Registered: ‎02-25-2013

Re: Exchange without a receipt?

Follow the link provided by the first response.

 

Can you ask your mother for the receipt?

 

In order to get a refund without a receipt you will need to bring your mother into the store and she will need to show her photo id and the credit card she used to purchase them and know the date she purchased them. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.