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Valued Member
Posts: 67
Registered: ‎03-09-2011

Exchange never received refund

Hello, I have spent hours on the phone with the store and 1888bestbuy and no refund on my debit card yet. I did the exchange 5 days ago and still no refund. The store can't help me and the 1888bestbuy claims they sent me a credit to my debit card but have not sent me any proof because my bank says they never did send a credit.

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Posts: 11,401
Topics: 371
Kudos: 254
Blog Posts: 46
Solutions: 361
Registered: ‎09-29-2008

Re: Exchange never received refund

Hi cannibal014,

 

Waiting for a refund is never fun, and I am sorry if you are having a hard time getting your money back. Five days does sound like a long time to wait for you to get your refund. Are you still waiting on this refund?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Posts: 11,401
Topics: 371
Kudos: 254
Blog Posts: 46
Solutions: 361
Registered: ‎09-29-2008

Re: Exchange never received refund

Hey cannibal014,

 

I got your private message confirming you have not gotten your refund yet. Can you send me a private message with your name, your phone number, your email address, a description of what exactly needs to be refunded, and your order number/customer service pin number?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!