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New Member
Posts: 1
Registered: ‎12-28-2018

Exchange for a same mixer model just different color

Very disappointing return policy. I went to my store just to exchange my mixer for the one matches my kitchen different color ONLY with the receipt in my hand and unopened product , and the associate said they can't just exchange it even, they wanted me to pay more money just because the price is different today of when I initially got it, the did not honor the initial price, even though this is the same model mixer. I don't get it, any suggestions besides returning the item and purchase it some where else with beer exchange policy?
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Recognized Member
Posts: 196
Registered: ‎09-03-2018

Re: Exchange for a same mixer model just different color

Although the mixers may be the same model, they are a different sku and are considered separate products. You would be able to exchange the mixer for the same item if it was defective for example but you would only be able to be returned what you paid for it initially if you were to get another item such as a different colored mixer that is another sku.

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Registered: ‎11-29-2016

Re: Exchange for a same mixer model just different color

Hi pequitas_78,

 

Welcome to our forums, and thank you for connecting with us for your questions.

 

As SPOPATT has mentioned, if the sale on your original mixer has ended, or the price of the new mixer you’re looking to purchase is higher than the mixer you’re returning to us, you would be charged the difference in price during your exchange.  If you have any other questions regarding our Return & Exchange Promise you can review the full terms and conditions here.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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