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New Member
Posts: 1
Registered: ‎02-08-2019

Exchange a Black Friday item

Hi, A family member bought me a 6th generation iPad on black friday. I have the receipt but it past the 15 day return policy already. I was wondering if theres any other way I can exchange the ipad for something else with a best buy gift card?
Regular Contributor
Posts: 858
Registered: ‎02-07-2011

Re: Exchange a Black Friday item

You would need to bring the receipt with you to a store and talk to the manager. It's so far past the return period that it's not very likely but you never know. They also have a trade in program.
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Registered: ‎10-03-2017

Re: Exchange a Black Friday item

Hello Esteehfa,

 

Our standard return policy on most items is 15 days, with this period being extended to 30 days for Elite members and 45 for Elite Plus. During our holiday season, our return policy was extended for any purchases made between October 28, 2018 all the way to December 28, 2018 and for Core customers ended the return policy for all these purchases on January 12, 2019. That said, due to the extent of time that has passed since this purchase, as well as the final return date, a return or exchange may no longer be an option.

 

I would highly suggest pairing up with the store where the iPad was purchased and speaking to someone on the leadership team to see if they may be able to assist further.

Dave|Social Media Specialist | Best Buy® Corporate
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